Cookie Policy

1. Introduction

This Cookie Policy explains how Homebuyer's Hero Limited ("we", "us", or "our") uses cookies and similar technologies when you visit our website at homebuyershero.com ("Website"). It explains what these technologies are and why we use them, as well as your rights to control our use of them.

2. What are cookies?

Cookies are small data files placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and to provide reporting information.

3. How we use cookies

We use cookies for several reasons. Some are required for technical reasons for our Website to operate, and we refer to to these as "Necessary" cookies. Other cookies help us provide enhanced functionality or gather statistical insights. We do not use any cookies for marketing or advertising purposes.

The types of cookies we use are:

• Necessary Cookies: These are strictly necessary to provide you with services you have specifically requested, like logging in or securing our forms. You cannot refuse these cookies as the site will not function correctly without them.
• Preferences Cookies: These are used to enhance the functionality of our website, for example, by enabling services like our live chat or interactive property maps. They are not essential for the site to work, but without them, certain features may become unavailable.
• Statistics Cookies: These cookies collect information that is used in aggregate form to help us understand how our website is being used. This data helps us understand user demand and improve our service.

4. Services We Use

4.1 Necessary Services

• Django Framework: Our site is built on Django, which uses cookies for essential functions like managing your login session (`sessionid`) and securing our forms from attack (`csrftoken`).
• Google reCAPTCHA: We use this service to protect our forms from spam and abuse by distinguishing between human users and automated bots. This is essential for maintaining the security and integrity of our platform.

4.2 Preferences Services

• Intercom: We use Intercom to provide a live chat widget for customer support. It uses cookies to remember your conversation and identify you across different pages to maintain a continuous chat session.
• Google Maps: Our property search feature uses Google Maps to display homes visually. The map may set cookies to remember your preferences, such as zoom level and location.

4.3 Statistics Services

• Google Analytics: We use Google Analytics to gather statistics about how our website is used. This information is purely to understand user demand and improve our services. The data is collected in a way that does not personally identify you, and we do not use it for advertising or share it with any third-party advertisers.

5. Detailed Cookie List

Here is a list of the specific cookies we use on our website, based on our last audit:

6. How can you control cookies?

You have the right to decide whether to accept or reject non-essential cookies. We use Cookiebot to manage your consent. You can exercise your preferences at any time by clicking on the floating "Cookie Settings" icon at the bottom of our Website.

7. Use of Content Delivery Networks (CDNs)

Our website uses Content Delivery Networks (CDNs) to serve some static resources, such as fonts from Google Fonts and icons from Bootstrap. To the best of our knowledge, these CDN-served resources do not set cookies on your device. The CDN providers may log basic access information for security and performance reasons, but this does not involve the collection of your personal data through our website.

8. Updates to this Cookie Policy

We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. Please re-visit this Cookie Policy regularly to stay informed.

9. Contact Us

If you have any questions about our use of cookies or other technologies, please visit our Contact Us page.