Cookie Policy
Understanding and managing cookies on Homebuyer's Hero
1. Introduction
This Cookie Policy explains how Homebuyer's Hero Limited ("we", "us", or "our") uses cookies and similar technologies when you visit our website at homebuyershero.com ("Website"). It explains what these technologies are and why we use them, as well as your rights to control our use of them.
2. What are cookies?
Cookies are small data files placed on your computer or mobile device when you visit a website. Other technologies like pixel trackers and HTML Local Storage work alongside cookies to help a website function and gather information. In this policy, we refer to all of these as "cookies".
3. How we use cookies
We use cookies for several reasons. Some are required for technical, security, or functional reasons for our Website to operate, and we refer to to these as "Necessary" cookies. Other cookies gather statistical insights or are used for marketing purposes.
The categories of cookies we use are:
- Necessary Cookies: These are strictly necessary for the website to function. They enable basic functions like page navigation, security, and access to essential features like our application forms and live chat. The website cannot function properly without them.
- Statistic Cookies: These cookies collect information to help us understand how visitors interact with our website. This data helps us improve our service, for example, by identifying points where users abandon the application process.
- Marketing Cookies: These are used to track visitors across websites. The intention is to display ads that are relevant and engaging. We use them to gently remind users to return and complete important steps, like their application.
4. Detailed Cookie Declaration
The specific cookies and trackers used on our website, their purpose, and their classification are detailed in the table below. This information is provided directly from our consent management platform, Cookiebot.
| Necessary | |||
|---|---|---|---|
| Cookie/Tracker Name | Provider | Purpose | Expiry |
CookieConsent
|
Cookiebot | Stores the user's cookie consent state for the current domain. Required to remember your preferences. | 1 year |
1.gif (Pixel Tracker)
|
Cookiebot | Used to count the number of sessions to the website, necessary for optimizing our consent management platform's delivery. | Session |
rc::a, rc::c
|
Used by Google reCAPTCHA to distinguish between humans and bots, which is essential for the security and function of our application forms. | Persistent / Session | |
intercom-device-id-#
intercom-id-#
intercom-session-#
intercom.intercom-state-#
|
Intercom | These are essential for the integrity and functionality of our live chat service. They identify a user's device and session to maintain a continuous conversation and remember the chat window's state (e.g., open or closed). | 7-271 days / Persistent |
csrftoken
|
homebuyershero.com (Django) | A fundamental security measure that helps prevent Cross-Site Request Forgery (CSRF) attacks on our forms. | 1 year |
SESS#
|
homebuyershero.com | Preserves user states across page requests, such as keeping you logged in. | 14 days |
cache-sprite-plyr
|
unpkg.com | Necessary for the caching function of our embedded video player (Plyr) to optimize performance. | Persistent |
| Statistics | |||
_ga
_ga_#
|
Used by Google Analytics to understand user behaviour, like identifying where users drop off in our application forms. This helps us improve the user experience. | 2 years | |
| Marketing | |||
NID
|
Used to track visitors across websites. We use this to provide gentle reminders to users who have started but not completed an application form, encouraging them to return. | 6 months | |
Cookie declaration last updated on 17/10/2025 by Cookiebot.
5. How can you control cookies?
You have the right to decide whether to accept or reject non-essential cookies. We use Cookiebot to manage your consent. You can exercise your preferences at any time by clicking on the floating "Cookie Settings" icon at the bottom of our Website.
6. Updates to this Cookie Policy
We may update this Cookie Policy from time to time to reflect changes to the cookies we use or for other operational, legal or regulatory reasons. Please re-visit this Cookie Policy regularly to stay informed.
7. Contact Us
If you have any questions about our use of cookies or other technologies, please visit our Contact Us page.